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Village Hall Insurance - VillageGuard, the most popular Village Hall insurance in the UK
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Recruitment - we are hiring!
Allied Westminster job vacancies Boston Spa, Wetherby, England.

Claims Processor - Property

Company Overview:

Allied Westminster is a leading financial services firm with offices in Boston Spa, Yorkshire and Stirling, Scotland. We are proud to be the UK's largest provider of Village Hall insurance, serving thousands of clients nationwide. Our customers continue to choose us year after year, with a significant number having remained loyal for as long as our most dedicated staff members, accumulating over two decades of unwavering commitment. We offer outstanding customer support through various channels, including email, phone, and postal services, all supported by our state-of-the-art customer record management systems.

It's important to note that this role is NOT a sales position and does not entail face-to-face interactions with customers.

Working Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis

Salary: £26k-£36K Negotiable depending on experience

What We Offer:

  • Join a team of friendly and highly professional colleagues, many of whom have dedicated up to 20 years of service to Allied Westminster, with most having over a decade of experience.
  • Annual salary reviews and bonuses for staff who exceed expectations.
  • Convenient onsite parking.
  • Located just 50 yards from a bus route.
  • Holiday entitlement of 28 days, inclusive of public/bank holidays, with an additional 1 day added for every 2 full years of employment.
  • Pension scheme.
  • Training and support to obtain CII qualifications.

Skills and Experience Required:

  • Essential experience in property-related insurance, in either underwriting, policy administration or claims.
  • Confident communication skills, both written and verbal.
  • Previous office-based, customer focused experience is essential.
  • A positive attitude and ability to provide clear information to customers over the telephone.
  • Proficiency in navigating IT systems for administration tasks.
  • Excellent attention to detail.
  • Strong organisational skills.
  • Strong customer service skills.


  • Communicate with customers via phone, email, and post.
  • Perform administrative tasks related to Claims handling, and dealing with general queries related to Renewals, New Business, Mid Term Adjustments after training.
  • Communicate with insurers, RICS surveyors, Loss Adjustors.
  • Handle and respond to product queries from clients efficiently and accurately.
  • Collaborate within a team to provide the necessary support to our valued customers.

If you have the necessary experience and skills to excel in this role, we invite you to apply. Join Allied Westminster, where you'll be part of a dedicated team, enjoy career progression opportunities, and provide vital support to our valued customers in the Village Hall insurance sector. Please note that this is not a sales position; our customers come to us and stay with us year after year, some as long as our longest-serving staff with over 20 years of experience.

Job Types: Full-time, Permanent (we can consider a part time position for the right candidate)


  • Company pension
  • Free parking
  • On-site parking

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Wetherby: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • This job requires property-related insurance work experience, do you have this experience?

Email us with a CV: [email protected]

Allied Westminster – Where Your Trust Meets Our Commitment

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