Complaints - UK's most popular Village Hall insurance policy

What to do if you have a complaint.

If you wish to register a complaint, please contact us:

in writing: Allied Westminster (Insurance Services) Ltd, Allied House, Holgate Lane, Boston Spa, West Yorkshire, LS23 6BN
by phone: 01937 845245
by e-mail: [email protected]

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service:

in writing: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
by phone: 0300 123 9123 (charged at a national rate) or 0800 023 4567 (free from landlines).
by e-mail: [email protected]
website: www.financial-ombudsman.org.uk

Full details of our complaints procedure are available on request.

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Subsidised Valuation Report

Getting your Hall valued and setting its sum insured correctly removes the possibility of Trustees being liable for under-insured charity assets. See details of our subsidised valuation report.

Valuation Report

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Hallmark/Keystone Discount

An EXTRA discount is available for those Village Halls participating in the Hallmark scheme from Acre in England, or via membership of the Keystone scheme in Scotland.

Is your Hall accredited with either Hallmark or Keystone? If so, call us on 01937 845 245 to find out the size of your discount.

The VillageGuard policy from Allied Westminster was the first insurance policy to recognise and reward Village Hall management committees who achieved the Hallmark standards 1,2 or 3.