Here is a small sample of the many testimonials we receive from Village Hall Trustees about our VillageGuard and our service standards. Client approval is reinforced by a renewal rate of over 95% per year. We have grown by recommendation and VillageGuard, our primary product, is now the most popular Village Hall insurance policy in the UK! Don't keep us a secret!
I must thank you all for your support and advice during these difficult times.
I am very grateful for all the support you have given village halls during the pandemic. Without yourselves and ACRE I really do not think we would have been able to re-open. None of my trustees are particularly computer savvy – 3 out of 6 being in their mid 80’s and it has been solely down to me to keep the hall going. With the constant updating of legislation it has been a minefield of paperwork so I am very thankful to have your company behind us.
‘I would also like to thank you for your patience, expertise and promptness in responding to my emails’
“Service Levels - March 2021”
I confirm that we are renewing the policy and I will organise a cheque in payment. It’s been a pleasure dealing with you and the team - very knowledgeable and helpful.
Thank you so much for settling our claim so quickly.
Hopefully we can start to see the hall reopen at the end of June, if the restrictions are lifted as per the map.
I have been so pleased from start to finish on how our claim has been dealt with.
“I would just like to say how helpful Allied Westminster have been in dealing with this insurance claim.”
“I would like to thank you for the efficient management of our recent claim for flood damage to the Village Hall kitchen. I was impressed by the communication with yourselves, you regularly rang or emailed to discuss the progress of the claim and then when we received our payment to fund the cost of replacing the doors of the non-flood damaged units so we would have a matching kitchen.”
“...As for service delivery, I continue to find that you and your team are extremely approachable, understanding, and helpful.”
“We wanted to me pass on our thanks for the Covid19 support emails we have sent over the last few months. Especially the fact that they have all been very informative, helpful and written in a way that they could be easily understood.”
“Just wanted to say thank you from all of us at *********** Village Hall for completing our insurance claim. I know that it has been a drawn-out process for you due to our lack of information but it has all been very efficiently handled from your end, we are grateful to you.”
“I would like to say how grateful we have been for the information supplied on making the hall Covid safe. Talking to friends, it seems that not all companies have been so helpful.”
“May I place on record my appreciation for your exemplary level of service whilst I have had dealings with you. Special appreciation to all your team. You have been a pleasure to deal with!”
“Firstly, may I thank you for being our insurance anchor in these rather troubled times. It's not been easy for any of us to keep things on an even keel. but I think we may be on the right tack. 2021 MUST be better than 2020?”
“Thank you for all your help and patience to get to the end of this claim, I am very happy with the attention and service provided. The committee wishes you and your colleges a 'Very Happy Christmas and a Brighter New Year'.”
“Thank you for your email confirming that the claim settlement has been paid direct to the village hall bank account. I would like to take this opportunity to thank Allied Westminster for the excellent service.”
“Many thanks for your support and help with this, you have helped to make it a very easy process.”
“Hello. I'm sure you're not especially in need of praise from your customers but, on behalf of *********** Village Hall, I would like to say how much your Company's outstandingly good support and communication over recent months have been appreciated.”
“Thanks so much for this fantastic service. Any time Allied Westminster want a testimonial from a more-than-satisfied customer just let me know!”
“Thank you... we did apply for the £1,0000 grant and it was received today so many thanks for your advice on this as we had no idea we were eligible! We are grateful for all your hard work.”
“Thank you for the information you forwarded to me about the recommendations regarding use of halls by schools/pre-school during the Covid-19 crisis. It was very helpful and has enabled the Trustees and the school to prepare for the opening of the village hall for some of the children at the school. ”
“I have been asked by M*******and Hall (West Norfolk) to pass on their thanks for the ACRE information they received through Allied Westminster. They said that it had been excellent to have it and that it enabled them to feel confident to reopen. They were impressed with the quality of the resources and that Allied Westminster had “shown them where everything they needed to know was”. They very much gave the sense that it had been a timely lifeline...and generally what we have been hearing.”
“I'm sure you're not especially in need of praise from your customers but, on behalf of R******hall Village Hall, I would like to say how much your Company's outstandingly good support and communication over recent months have been appreciated. Thank you.”
“Many thanks for your valuable information. I had received letter from Council at end of March. As we received 100% rate relief, we were not eligible under the published government advice. I was delighted to find out via ACRE that this advice was updated on 1 April to include this category. I have now applied for grant. This is all down to you. Excellent support!!!”
“Finally many thanks for all your help in arranging this insurance, and in so doing saving the Trustees a considerable amount of money! We look forward to an ongoing relationship with Allied Westminster.”
“...By the way, the new wood block floor for the main body of the hall was completed today and looks wonderful. Thank you so much for all your help in making it possible.”
“We would like to take this opportunity to thank you for the courteous and helpful manner in which you have helped us through this unfortunate event. We would certainly as a committee have no hesitation in recommending you to other village halls.”
“I want to thank you for your unfailing help and support… Your calm and professional approach was a key factor in helping me convince my fellow Trustees of the right course of action. You were always quick to respond and to give good advice. On the basis of your response to this incident, we have recommended Allied Westminster to other village halls in the area. You only know how good your insurer is when you have to make a claim – and you were very good.”
"The service given by you and your staff, both in connection with our claim and at all other times has been excellent in every respect. I am very pleased that we moved our business to you last year because, from the contact I had with them over the years, I do not believe that our previous agent and insurer would have responded in anyway comparable. Whilst the attitude of the loss adjuster did not meet our expectations, your quick action on our behalf has achieved a most satisfactory outcome which we much appreciate. We shall have no hesitation whatsoever in recommending you to others."
“I would like to thank you for your help with this claim and for your prompt attention when we needed to sort something out.”
“…it was so nice to have somebody to talk to and particularly somebody whom I had met. Not only do we have a policy which I understand but at a little under 70% of what we were paying before!”
“Many, many thanks for this and for all your help over the past few months. You have been fantastic to deal with, professional at all times, the documentation has come out in a timely fashion and has been easy to understand.”
“Thank you for your consideration - an example of how efficient and friendly you are as our new insurers.”
“Just a short note to thank you for your excellent service for the damage to our Village Hall. It all went very smoothly and quickly with a cheque arriving in settlement at the end of last week.”
“We are insured through Allied Westminster. I am happy to recommend them following their exceptionally good response to our claim… and the significant difficulties that surrounded it. It is when a claim arises that you find out how good your broker is! I am pleased to say that no costs have fallen to the hall or the Trustees.”
“Thank you very much for this and for your help earlier today. I must say that over the time I have been trying to get my head around things to do with the village hall (a couple of years now) I have always found your company very helpful.”
“The Village Hall Committee has asked me to thank you for your help and for the professional way in which the claim was dealt with. I am very grateful for the help you have given me and the promptness with which you dealt with the claim and correspondence. It does not happen very often these days.”
“Richard has handled it well, but many thanks for your personal interest, this kind of customer service is unfortunately rare these days.”
“Once again we all appreciate the way you have efficiently support us.”
“May I express our appreciation of the speedy way in which you dealt with the matter.”
“First impressions are that your organisation/company seems very user friendly (e.g. more so than our previous insurers) - sufficiently different to lead me to comment!!”
“Thank you for your efficient and polite manner in dealing with our Village Hall Insurance policy application.”
“On a personal note I would like to thank you Ms Wilkinson for the great help you have given me over the past 24 hours. Your skill, professionalism and courteous patience is very much appreciated.”
“Many thanks to Allied Westminster for the very prompt receipt of the payment at the weekend for my hall’s claim for flood damage since my final claim submission and thank you personally for your excellent service.”
“I would like to take this opportunity to thank you for your help and assistance with this matter. It has been nice to have one point of contact that has been very friendly and helpful throughout.”
“I just wanted to say 'thank you' for all your efforts on our behalf to arrange for the additional items to be included, and to get the premium reduced – it is much appreciated.”
“I would like to thank you for the excellent service you have given us after our recent problems. Another insurance company I am dealing with on a personal basis could certainly take some lessons from you on how to treat customers.”
“I would like to say that it was very nice talking to somebody (you) that was helpful and clearly understood what was needed…”
“Thank you ever so much for 'pulling out all the stops' on our behalf. The way in which you have handled this has been far more than a breath of fresh air, more a revelation; a triumph for customer care in an age where the customer is so often overlooked. You have really made my day and reinforced my faith in human nature. I'm sure that my Committee will echo these sentiments and share my gratitude.”